Expand Your Team with the Sustainability Help Desk
Sustainability is a complex and ever-evolving landscape. Regulations are constantly changing, operational processes can be complex, and organizations are under pressure to deliver more—with limited internal resources.
Our Sustainability Help Desk gives your team access to senior engineers who have supported thousands of companies across strategy, products, and operations.
We’ll answer your first question at no cost.
High-Level Overview
Through the Sustainable Solutions Training Center and our dedicated Sustainability Help Desk, your organization gains direct access to our team of mechanical and chemical engineers—providing a one-stop support line that delivers:
Expert guidance on strategic, operational, and product-related challenges
Customized support tailored to your organization’s goals and industry demands
Clear answers and practical tools to help your team move forward with confidence
How the Sustainability Help Desk Works
Receive guidance the way that works best for you—via email or a virtual call. Our team delivers clear, actionable answers within a few business days. All inquiries are managed by a real sustainability expert, not an AI chatbot.
Questions We Help Solve
Our engineers answer questions ranging from quick guidance to complex sustainability challenges, including, but not limited to:
How do we measure and reduce Scope 1, 2, and 3 emissions?
What steps do we need to take to set Science-based Targets?
How do we divert this hard-to-manage waste stream from landfill?
What data do we actually need to complete a Life Cycle Assessment (LCA) or Product Carbon Footprint?
How can we design our products and packaging to reduce waste?
We’ll answer your first question at no cost.
Who the Sustainability Help Desk Serves
Teams that Benefit from the Sustainability Help Desk
The Sustainability Help Desk supports professionals across sustainability, operations, procurement, finance, and compliance, including:
Environmental Health & Safety (EHS) professionals
Sustainability and ESG leaders
Environmental engineers
Compliance and regulatory leaders
Plant and production managers
Sourcing, procurement, and planning teams
What Customers Are Saying
“The Help Desk was incredibly helpful. SSC’s sustainability experts walked us through Scope 1, 2, and 3 calculation methodologies and clarified data requirements, collection approaches, and relevant Scope 3 categories. The guidance was practical, easy to follow, and gave us actionable steps for moving forward with our calculations.”
Brian, Market Research Company
“SSC provided excellent guidance through our SBTi target-setting process. They walked us through the SBTi tool and submission guide step by step, clearly addressing our questions and simplifying what initially felt like a complex process. The Help Desk was extremely helpful and insightful, and we left feeling confident about our next steps.”
Nikhil, Active Pharmaceutical Ingredient Manufacturer
Benefits to Your Bottom Line
Expand Sustainability Capacity without Hiring
Access engineers on demand—extending your internal team without adding headcount.
Save Time, Money, and Internal Effort
Reduce back-and-forth with suppliers or members and eliminate time spent searching for unclear answers.
Improve Supply Chain Data and Decision Confidence
Get accurate, expert-backed answers that improve reporting quality, reduce errors, and support informed sustainability decisions.
Accelerate Progress Towards Sustainability Goals
Move faster on Scope 3, supplier engagement, and sustainability commitments with practical, implementation-ready guidance and tools.
Human Expertise, Not AI Chatbots
Real engineers delivering actionable insights informed by work in hundreds of manufacturing facilities.
We’ll answer your first question at no cost.
What Sets Us Apart
The Sustainable Solutions Training Center delivers trainings and support that equip entire teams with industry-specific tools so knowledge scales quickly and results happen faster.
Practical Guidance and Tools. Immediate Application
We don’t provide theory or vague recommendations. We deliver clear, actionable answers and tools companies can implement right away.
Built for Supply Chains and Industry Networks
We’re designed to support manufacturers and associations at scale — reaching suppliers and members efficiently through one centralized solution.
Customized to Your Strategy and Priorities
The intake process, scope, and response framework are aligned with your sustainability goals, messaging, and escalation protocols.
Proven Expertise
For more than 25 years, our engineers have helped organizations improve sustainability performance and solve operational challenges across hundreds of manufacturing facilities.
Frequently Asked Questions
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Within 24 hours of submitting your question, you’ll receive a confirmation email from SSC letting you know that we have received your inquiry.
A full response will follow within 5–7 business days, depending on the complexity of your inquiry.
Simple questions may receive a detailed email response.
Complex inquiries may be addressed through a virtual consultation with an expert.
Responses to inquiries submitted over the weekend or on U.S. holidays may be delayed.
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The Help Desk supports technical, strategic, and operational sustainability questions. This includes emissions calculations (Scope 1, 2, and 3), setting and achieving Science-based Targets, LCA and EPD development, waste diversion strategies, product carbon footprints, regulatory considerations, and broader sustainability strategy challenges. If you're unsure whether your question fits, we can help determine the best path forward.
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The SSC Help Desk is designed to support entire teams—not just one individual. Whether you’re engaging sustainability leads, procurement, EHS, operations, or executive stakeholders, multiple team members can submit questions and access expert guidance.
We’ll work with your organization to define access based on your engagement model—ensuring the right people can leverage the Help Desk while maintaining a streamlined, efficient process.
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The Help Desk is designed as a flexible, cost-efficient way to access expert sustainability guidance without committing to a large-scale consulting project. It’s ideal for targeted questions, technical clarification, and momentum-building support. If a more comprehensive engagement is needed, our team can recommend next steps.
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Unlike automated tools or generic AI platforms, the Sustainability Help Desk connects you directly with real sustainability experts—not chatbots. Every inquiry is reviewed and addressed by experienced mechanical and chemical engineers who understand the technical, regulatory, and operational realities your organization faces.
Try the Sustainability Help Desk
We’ll answer your first question at no cost.
Click the button below to submit your question. An SSC Account Manager will contact you within 1 business day to schedule a brief consultation with one of our engineers.
